Where do i leave my car during the hire?

We offer complimentary parking for customers to leave their cars for the hire.

How many people does the Campervan sleep?

The 2/4 Berth VW T6.1 sleeps 4 people. There is a pull-out bed with additional sleeping capacity in the roof space. This is ideal for 2 adults and 2 children.

Do the Campervans have heaters?

Yes, all our vans have heaters in the living area.

Do your Campervans take pets?

Yes! We welcome certain types of pets and have a dedicated pet friendly Campervan which allows your real best friend to enjoy your holiday with you however please get in touch prior to booking to ensure that your pet meets our size criteria and the appropriate Campervan is available.

Does the insurance cover our personal belongings?

No, we recommend you take out additional insurance cover for your belongings.

Are we insured when we hire a Staycation Scotland camper? 

Yes, each hire includes fully comprehensive insurance, but note like all hire companies there is excess liability that the main driver is responsible for in event of a claim, as per our insurance agreement. See our T&C’s for more details.

What happens if I break down with the campervan?

We like to keep our fleet quite new so this is very unlikely to happen, however, on the off chance that you were to breakdown you are fully covered with our roadside breakdown service who will assist you and get you on your way.

Is there a mileage limit?

No! We allow unlimited mileage with all our vans so you are free to take it from Lands’ End to John o’ Groats if you so desire!

Can we take the camper outside of the UK?

There is added insurance premiums for taking the campervans outside the UK. Get in touch with us and we will advise you further of this.

Are there toilets in the campervans?

No- these campers do not have toilets. You may hire portable toilets for an additional price.

Do you provide any discount cards for camping and caravan sites whilst on hire?

Yes. Every campervan or motorhome is a privilege member of the camping and caravanning club. This entitles you to a discount for your campsite fees with some sites only allowing members to stay. To try out the UK Club Sites using the Privilege Scheme, all you need to do to book a pitch is call the Camping and Caravanning Club contact centre on 024 7767 0091 for UK Club Sites or 024 7767 0279 for Camping in the Forest and let the advisor know that you have this pack. They will take a small deposit from you to secure your pitch and the balance will be due upon arrival at the site. You’ll need to show the site Mangers the Privilege pack or key fob found in your pack on arrival to the site for the members’ discount to be applied – please be aware that some of the sites operate a minimum booking period.

Whats is your cancellation policy?

We strongly advise that you take out your own insurance against unavoidable cancellation.

Should you require to cancel your booking more than six weeks before departure date a full refund is applicable.

6 to 4 weeks your 25% deposit will be retained.

If you cancel your booking within 28 days of departure before your departure date, the full amount will be non refundable.

We reserve the right to cancel your booking should you not meet the following criteria:

  1. Failure to pay in full 28 days before your departure.
  2. If any information you have provided us with at booking is incorrect or invalid. eg. Drivers licence number.
  3. When collecting vehicle, all documentation must match the booking details you provided.
Will I be shown a demonstration of how the van works?

Yes! On arrival we will walk you through how to use the van and all the information to get you on your way. There will also be an information pack in the van for you to refer to PLUS two weeks before you collect your van we will send you an information video for you to watch to familiarise yourself with the van.

Do your vans have Wi-fi?

Yes! We provide complimentary unlimited Wi-Fi in our Campervans. Please note that whilst we provide the router- the strength and signal of the Wi-Fi is area dependant and out of our control.

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