FAQ’s

DIYO are an FDG Group company who specialise in Boilers, Air Source Heat Pumps , Solar PV & Battery Storage, Electric Car Charging, Smart Home products and Hot Tubs. We have a combined 50 years experience in these sectors and have the accreditations to back it up.

We have a smart quote tool across our products that will ask you some simple questions about your property so we can recommend a range of options that will be compatible with your home you then can select the one you like and process to check out you can either buy straight away with a low 25% deposit and balance on installation or use our finance packages with deposits starting at £0.The order will come through to us where a smart human will check everything with you, request come photos and confirm the installation with you.

IKANO are DIYO an FDG Group company provider of finance across our product line, they are also based in Nottingham and made their name with IKEA. They offer a range of home improvement finance options including 5/10 Year interest bearing finance at 5.9% APR with £0 deposit options and even a 12 months 0% Buy now pay later option.

Yes. You’ll just need to answer some questions about the property you want the installation in, and then give us the installation address, as well as your home address during the checkout. To buy for more than one property, you will need to go through the checkout process separately for each property. If you’re not sure, or can’t get into the property, it’s best to get your tenants to take pictures before you begin.

Please don’t hesitate to call on 0330 120 0824 or email ask@diyo.uk if you have any questions.

Boilers have an average lifespan of 10-15 years but can often start to lose efficiency after 8 years. If your boiler is approaching this age, it could be best to replace it before it breaks down and you’re left without heating and hot water.

A combi boiler is a combination of a water heater and the central heating boiler system in a single unit. As soon as you turn on the hot water tap, it heats hot water on demand. This eliminates the need for a storage tank.

A new combi boiler installation can cost anywhere from £1,500, up to £3,500, depending on the type of boiler you’d like.

DIYO are an FDG Group company and our Gas Safe number is 623344 we are registered at Old Coach House, 57 Blyth Street, Nottingham, NG3 5HP.

Replace. A repair can sometimes be as expensive as a brand new boiler. And you could easily have more problems with a repaired boiler further down the line.

A boiler replacement is more efficient and more reliable

Your new boiler will be covered by warranty too – so if it breaks, the manufacturer will repair it with no extra charge.

Yes. All of our installers are professional, experienced central heating engineers with Gas Safe certification.

No, we have to make sure that all areas are covered so minimise any mess while the engineer is working and we will take away all the rubbish when we leave the job to leave your home free from any clutter.

Please make sure that all areas around the boiler and cylinder if you have one are clear, then just make sure water in the kettle and you have some biscuits in.

Also known as TRV’s these allow you to control each radiator individually, you can reduce heat in each room or turn off the system if required in that particular room.

A flue is basically where all the fumes come out of your house, they can go through your wall horizontally or vertically. Either option we can complete the job no problem.

A Filter is a piece of equipment that has a magnet inside and collects and metal fragments and sludge form the system and stops it going inside your shiny new boiler. Also known as a magna filter.

On every single installation we complete a system chemical flush to make sure the system is running clean, ready to receive the new boiler.